Please read this policy carefully as it informs you as to how we collect, use and generally look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
As used in this document, "We" are The Dixon Group, Inc., a leading innovator and provider in the hose coupling industry, headquartered in Chestertown, Maryland, USA, with subsidiary affiliate offices and distribution centers both inside and outside the USA (collectively referred to in this policy as "Dixon Group") Please click here for our UK/EU office contact information, and please click here for our Australia office contact information.
We are the data controller for the purposes of the Data Protection Act 2018, the EU General Data Protection Regulation, and any other applicable data protection legislation from time to time.
If you have any questions about privacy or data protection, please contact us.
As a general principle, we process your personal data where we have a lawful basis to do so, such as where it is necessary in connection with a contract between us (such as a contract to purchase or supply our products or services), where it is necessary in order for us to comply with our legal obligations, where we have a legitimate interest to do so, or where we have your consent (but as a general practice we also consider whether your right to privacy overrides our interest).
Please note that links from our website may take you to external websites that are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We shall not be responsible for the content, function, or information collection policies of these external websites.
What information do we collect about you and how do we collect it?
In general, we collect and use personal information on our website to support our business and relationships with our various partners, distributors, and suppliers, and to interact with our customers and their designated representatives who purchase and use or who express interest in our products and services.
You are not required (by law or by any contract with us) to provide personal information to us via this website. You do not have to be a registered user of our site to view some of the content and features of this website.
However, if you choose to create an account or wish to transact business with us using the website, you may be required to provide us with certain personal information to access certain areas of the site that are restricted to customers or to registered users, and so that we may provide certain of our information, products, and services to you.
Information you provide to us
We may receive personal information from you. For example, if you choose to register with the website or to use the website to interact with us, certain personal information may be required to establish your and/or your company’s account or to identify your role within your organization.
Other examples include doing the following:
- Filling out a web form.
- Inquiring about and/or purchasing our products or services.
- Inquiring about supplying us with your products and services.
- Using and browsing our website as a registered user.
- Signing up for our newsletters or marketing communications, whether or not you are a registered user.
- Telephoning, faxing, texting, writing by mail, or emailing us.
- Providing payment or shipping information.
- Inquiring about, or applying for, job opportunities.
- Interacting with our customer service team.
This information may include the following:
- Normal business identification information, such as your full name, job title, employer, and role.
- Contact information, such as your business address, email address, and telephone numbers.
- Additional information relevant to your use of our site and services, such as your marketing preferences, survey responses, and feedback.
- Information about your shipment, including information about the recipient.
- Payment information.
- With respect to job applications, your resumé or CV including details of your education and employment history (and any other information which you may choose to provide to us with your resumé or CV or in connection with your job application).
- Information related to the administration of your account (e.g., passwords, hints, reminders, account recovery information, etc.).
We may collect such information directly from you or in some instances from your company.
Information we collect about you on our website
When you visit our website, the information we collect using such automated means may include, for example:
- Which pages you view and which links you follow.
- Your IP address and general location.
- Details of the hardware and software that you are using to access the site.
- If you choose to log in using a third party, we will record your login provider.
- If you choose to link your account to a third-party marketplace to import items for shipment, we will record the details necessary to facilitate that link.
- A device identifier (cookie or IP address) for fraud prevention.
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs, and other communication data.
- Where orders originate from advertising sources, we record the source of each order. This is purely to allow us to assess the effectiveness of these advertisements and is not used for customer profiling of any kind.
The information we collect automatically on the website may be associated with the personal information we collect in other ways (for example, transaction history) or that we receive from third parties.
Our website is not intended for children and we do not knowingly collect data relating to children.
Information we collect or receive about you from other sources
Sometimes you will have given your consent for other websites, services, or third parties to provide information to us, for example, our suppliers and distributors. We also may collect information about you from other sources. This may include the following:
- Publicly available information, from a variety of sources.
- Information you have shared publicly, including on social media (particularly with respect to job applications).
This list is not exhaustive, and, in specific instances, we may collect additional data for the purposes set out in this policy.
How do we use your personal information?
We take privacy and data protection law seriously, so below we have set out how and why we use your information and describe our legal basis for using your information.
Supplying our products and providing our services
It is necessary for us to use personal information about you to enter into and perform the contracts that we make with you (or your business), such as when you become a customer or when you interact with us as a customer or otherwise as a representative of your business. In particular, where our contract is with your business, we have a legitimate interest to use your information in this way. Using your information in this context is necessary so that we can interact appropriately with you, including for example to:
- Provide you with information about your contract with us.
- Provide you with information about any warranty we provide to you.
- Provide you with information about our products and services.
- Fulfill your order and perform our obligations under our contract with you.
- Verify your identity.
- Address any complaints you may have.
- Contact you about any changes that we make to our products or services.
- Administer our website, including troubleshooting problems, analyzing statistics, conducting research and tests, and keeping the site secure.
If you inquire about or apply for, a job vacancy, it is necessary for us to use your personal information as part of the recruitment process, in order to assess your suitability for a particular role.
Telling you about other products or services that we think may be of interest to you
We may use your information to identify and tell you about our products or services that we think may be of interest to you. We do this, for example, where you have informed us that you would like to receive marketing communications.
Whether you choose to receive marketing communications is entirely up to you. Your choice will not affect any products or services that you have purchased from us, nor will it affect any quotes for products or services you buy in the future.
You can update your preferences by using the links in any of our emails to you, or by contacting us.
Telling you about products or services that are similar to ones that you have already bought
If you have already bought a service from us, or you have already obtained a quote from us, we have a legitimate interest to contact you with information about services that are similar.
We may contact you by phone, email, or text message or other common means, and you can choose not to receive these messages at any time. Simply follow the instructions in the message, or get in touch using our website.
Making our business better
We always want to offer the best products, services, and experience that we can. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we may use your information where it is necessary so that we can:
- Review and improve our existing products and services and develop new ones.
- Review and improve the performance of our systems, processes, and staff (including training).
- Improve our site to ensure that content is presented in the most effective manner for you and for your computer.
- Measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
We have a legitimate interest to use your information in these ways to improve our business and, in some cases, when it may be necessary for us to comply with our legal obligations.
We want to stay in touch with you. Sometimes we may need to use the information that we have about you in order to respond to your questions or let you know about important changes.
We may use your information so that we can:
- Interact and respond to any communications you send us, including where you contact us through our website and any social media posts that you tag us in.
- Let you know about any important changes to our business or policies.
Verifying your identity
We may use your information where it is necessary for us to do so to verify your identity, protect the integrity of our website and services, to meet our legal obligations or to detect and prevent fraud, money-laundering, and other crimes.
Protecting you and others from harm
We may use your information where it is necessary to protect our or your interests, or the interests of others. This may include in the event of criminality such as identity theft, piracy or fraud, or to comply with legal requirements.
Other Described Uses
We may use your information in any other way we describe when you provide the information, or for any other purpose for which you have provided consent.
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Who do we share your personal information with?
Sharing your information within our company and group
We share the information that you provide to us with our staff so that we can provide our products and services to you and generally to fulfill the purpose for which you have provided it. We may share the information that you provide to us with other companies within the Dixon Group which may be based in different locations around the world including North America, Europe, Asia, Australia. Whenever we share your personal information with any such third parties, we will have appropriate safeguards in place to protect that information.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
- Our contractors, service providers, suppliers and distributors, and other third parties we use to conduct our business, and related infrastructure, including, for example, third-party services we use to verify and correct postal address and other shipping information.
- Third-party couriers and services for deliveries.
- Payment service providers, for making and receiving payments.
- Contact management systems to send emails, instant messages, social media messages, and SMS messages.
There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
- Required by the law, or in order to comply with judicial proceedings, court orders or legal, government, or regulatory proceedings.
- Necessary to protect the rights and/or safety of our employees, our property, or the public.
- Necessary for the prevention or detection of crime, including exchanging information with other companies or organizations for the purposes of fraud protection and credit risk reduction.
- Proportionate as part of a merger, business or asset sale, or a restructuring, reorganization, dissolution, or as part of a bankruptcy.
If you are based inside the European Economic Area, transferring your personal information outside of the European Economic Area
In certain circumstances, we may share your personal information with third parties or other members of the Dixon Group who are located outside of the EEA. Whenever we share your personal information with any such third parties, we will ensure that we have appropriate safeguards in place to ensure the protection of that information. For further information about the safeguards that we have in place, please contact us.
How long do we keep your personal information?
Our intention is to only store your personal information for as long as we reasonably need it for the purposes for which it was collected or as may be required by law. For example, where we provide you with a service, we will retain any information you provide to us at least for as long as we continue to provide that service to you and for such periods as we retain information for audit, record keeping, compliance and enforcement purposes. If your information is associated with a product or service warranty, we may retain your information for longer periods so that we may fulfill our warranty obligations.
If you apply for a job vacancy (or otherwise send us your resumé or CV) we will retain your resumé or CV (and any publicly available information, for example from social media) for a period of 1 (one) year following an employment decision. If we are considering you for a particular role, we may retain this information for longer than that period. If we hire you, we will retain your resumé or CV for the length of your employment, plus seven (7) years.
In other circumstances, we will keep your information for as long as is necessary to allow us to achieve the original purpose for which that information was collected.
How do we protect your personal information?
We will take steps reasonably necessary so that your data is treated securely and in accordance with this policy.
We try to ensure that the information you provide to us is transferred securely via the website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data transmitted to or from our site; any transmission is at your own risk. Once we have received your information, we will apply appropriate procedures and security features to try to prevent unauthorized access.
The information you provide to us may be stored on third party secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password – and your account - confidential. We ask you not to share a password or your account information with anyone.
What rights do you have with respect to your personal information?
For information that is subject to the GDPR, individuals have the following rights with respect to their personal information:
You have the right to be informed
We have written this policy to provide you with concise, transparent, intelligible, and easily accessible information about your personal information and our use of it. If you have any questions or require more specific information, please contact us.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you may request a copy of your information and be informed of the following:
- Why we have been using your information.
- What categories of information we were using.
- Who we have shared the information with.
- How long we envisage holding your information.
In order to maintain the security of your information, we will have the right to verify your identity before we provide you with a copy of the information we hold.
The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs. Please contact us if you wish to request access to our data.
You have the right to correct inaccurate or incomplete personal data
Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case, you can contact us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
- The information is no longer needed for the original purpose that we collected it for.
- You withdraw your consent for us to use the information (and we have no other legal reason to keep using it).
- You object to us using your information and we have no overriding reason to keep using it.
- We have used your information unlawfully.
- We are subject to a legal requirement to delete your information.
In those situations, you have the right to have your personal data deleted. In certain situations, it may be required that an alternate, replacement contact be designated so that we may continue serving your organization. If you believe one of these situations applies to you, please contact us.
You have the right to have a copy of your data transferred to you or a third party in a compatible format
Also known as data portability, you may request a copy of your personal data for your own purposes. This allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way.
If you would like us to transfer a copy of your data to you or another organization in a structured, commonly used and machine-readable format, please contact us. There is no charge for you exercising this right.
You have the right to object to direct marketing
You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.
You have the right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes:
- When we tell you about products or services that are similar to ones that you have already bought.
- When we use your information to help us make our business better.
- When we contact you to interact, communicate, or let you know about the changes we are making.
If you believe that the way we are using your data is not justified due to its impact on you or your rights, you may object. Unless we have a compelling reason to continue, we will stop using your personal data for such purposes.
To exercise your right to object to our use of your data for the purposes above, please contact us.
You have the right to restrict how we use your personal data
You may ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
- You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify this.
- You have objected to us using your information for our own legitimate interests and we are in the process of considering your objection.
- We have used your information in an unlawful way, but you do not want us to delete your data.
- We no longer need to use the information, but you need it for a legal claim.
If you believe any of these situations apply, please contact us.
This version was last updated on May 19, 2020, and historic versions can be obtained by contacting us.
If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.
For information that is subject to the GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or the appropriate Data Protection Regulator in your jurisdiction. Please visit the ICO website (or the website of the appropriate Data Protection Regulator in your jurisdiction) if you wish to lodge a complaint with the Data Protection Regulator.
- Within the United States: 1 Dixon Square, Chestertown, Maryland 21620 USA
- Outside the United States: 350 Leach Place, Walton Summit Centre, Bamber Bridge, Preston PR5 8A, Lancashire, England, UK
Email: [email protected]
Supplemental CCPA Privacy Notice for California Residents
The CCPA includes temporary exemptions regarding certain personal information collected in a business-to-business context ("B2B"). This CCPA Notice is not intended to and does not cover exempted or excluded information, and also does not apply to employment-related personal information collected from California-based employees, job applicants, contractors, or similar individuals.
Information We Collect
Dixon may have collected personal information from California Consumers within the last twelve (12) months in the following categories:
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Protected classification characteristics under California or federal law
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Examples: Genetic, physiological, behavioral, and biological characteristics or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Internet or other similar network activity
Examples: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Examples: Physical location or movements.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment-related information
Examples: Current or past job history or performance evaluations.
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Inferences drawn from other personal information
Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Sources of Personal Information and Purposes of Use
We may obtain personal information in the categories listed above directly from you (for example, from forms you complete or products and services you purchase) or indirectly (for example, from observing your actions on our website). We wish to receive only personal information which relates to you in your business capacity. Dixon does not wish to receive your private (non-business) contact or other personal information.
Personal information is used for our business purposes, such as to operate our business, for supplying and communicating with you about our products and services, to improve our website, to contact and interact with you (e.g., via email and messaging services), to verify your identity, to personalize your experience using the website, to maintain the safety, security, and integrity of our website and business, to protect from harm, to respond to your requests or otherwise fulfill or meet the reason for which you provided the information, for record keeping/accounting and as otherwise required by law, and for other purposes we describe when you provide the information.
Dixon does not wish to receive and does not knowingly collect information about minors under 16 years old.
Sharing of Personal Information
Dixon does not sell or rent your personal information to third parties for consideration. Dixon believes that it does not “sell” personal information as the term is defined in the CCPA.
We do disclose or share personal information for our business purposes, such as with affiliated Dixon companies within The Dixon Group, and with certain third parties (e.g., to supply our products and services, and to process, support and fulfill your orders, and for the other purposes described above). This may include sharing with categories of third parties such as our contractors, service providers, suppliers, distributors and other third parties we use to conduct our business and related infrastructure (e.g., payment service providers, third-party services we use to verify and correct postal address and other shipping information, and contact management systems).
We also may make certain disclosures as required to comply with legal requirements or to prevent harm.
Dixon does not sell personal information of minors under 16 years of age.
Your Rights Under the CCPA
The CCPA provides California Consumers with specific rights and provides temporary exemptions for certain information collected in a business-to-business context (“B2B”).
Right of Access and Portability of Data: The CCPA allows you to request certain information about the collection and use of your personal information over the past 12 months. However, because the personal information we collect is B2B personal information, we do not make access and portability rights available for such B2B personal information.
Deletion Rights: The CCPA allows you to request the deletion of personal information collected and retained, subject to certain exceptions provided in the CCPA. However, because the personal information we collect is B2B personal information, we do not make deletion rights available for such B2B personal information.
Opt-Out of Sales: California Consumers have the right to opt-out of the sale of their personal information.
Non-Discrimination: We will not discriminate against you for exercising rights under the CCPA, but your exercise of rights may affect the level and types of offers, services, and products we may offer or provide to you.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period, and any disclosures we provide will only cover the 12-month period preceding the verifiable consumer’s request. We will do our best to respond to verifiable requests in a timely manner as required by law. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.
Changes to this CCPA Notice
We reserve the right to amend this notice at our discretion and at any time. We note that the implementing regulations for the CCPA have not yet been finalized by the Attorney General of California and that we may update our policy and/or practices based on such final regulations or based on additional guidance when they are available. When we make changes to this notice, we will post the updated notice on the Dixon website and update the notice's date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Last Updated: June 16, 2020
What are cookies and how do we use them?
A cookie is a small text file that is sent by a website to your browser and stored on your computer or device. Among its uses, cookies allow website operators to accumulate useful information, such as whether a user has visited the site before, and to show more relevant or personalized information when using the site.
We may also use certain other technological tools on our website that perform similar or related functions, such as web beacons, tags, and pixels (sometimes also referred to as clear gifs, pixel tags, and single-pixel gifs). For ease of reference, in this Policy we also refer to these technologies using the term "cookies".
Your control over cookies
We strive to provide you with choices regarding the personal information you provide to us. You can change your browser cookie preferences at any time through your browser settings. You may find out more about how to do this using common browsers at the following links:
Many browsers also provide information about how to manage cookies in their "Help" sections.
Please bear in mind that if you don’t allow us to use certain cookies it may limit your use or access to certain parts of our website or result in a loss of some features or functionality which degrades your experience.
What Cookies Does Our Site Use?
We use both persistent cookies (which expire on a specified date) and session cookies (which expire when you close your browser). The cookies used on this website have been categorized based on definitions given in the ICC UK Cookie Guide, as follows:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They are sometimes referred to as "required cookies".
- Analytical/performance cookies. These cookies allow us to track and analyze the use of the website such as to recognize and count our website's visitors and to see how visitors use and move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users can find what they are looking for easily. For example, we use Google Analytics performance cookies to provide anonymous statistics on how our site is used. Some of our performance cookies may be managed by third parties.
- Functionality cookies. These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you and remember your login details and/or preferences (for example, your choice of language or region – or your cookies and marketing preferences).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. They may be used to display relevant information or adverts to you based on the pages that you visit.
The following lists the cookies that may be placed on your computer or device when using our website:
We use Google Analytics to measure user interactions with our website, record information about the pages that have been seen as well as other interactions with elements within that content.
- These cookies have a duration of up to 2 years.
- Please visit https://support.google.com/analytics/answer/6004245, under the heading "Google Analytics Cookies", to find out more information about how Google uses your personal data.
We use Hubspot to track our website activity and personalize the user journey whilst on our site. Specifically, Hubspot is used to facilitate the collection of contact information on sign-up forms throughout our website.
- These cookies have a duration of up to 1 year.
- To find out more about the types of cookies that Hubspot uses, visit their website by clicking here.
We use Hotjar to track our user's movement and activity on our website.
- These cookies have a duration of up to 1 year.
- To find out more about the two types of cookies that Hotjar uses, you can visit their website by clicking here.
We use New Relic to track page load times on our website.
- These cookies expire immediately.
- To find out more about the two types of cookies that New Relic uses, you can visit their website by clicking here.
We use Cloudflare to increase the availability of our website during scheduled maintenance, instances of high-traffic, and outages.
- These cookies expire in 30 days.
- To find out more about the two types of cookies that Cloudflare uses, you can visit their website by clicking here.
- These cookies do not expire.
We use Drupal to manage content and user experience on our website.
- These cookies expire immediately.
There is lots of information about cookies available online. For more information about cookies generally, visit allaboutcookies.org.